Refund Policy
Last updated: April 23, 2026
We want you to be happy with every video we deliver. This policy explains when refunds apply.
Eligible refunds
- Undelivered orders. If an order remains undelivered beyond 72 hours from submission, you may request a full credit or a refund of that listing.
- Quality issues. If a delivered video has material technical defects, we will reproduce it at no cost. If we cannot, we will refund the listing credit.
- Unused credits within 14 days. If you purchase credits and haven't spent any of them, you may request a full refund within 14 days of purchase.
- Accidental duplicate charges. We refund duplicate or erroneous charges in full.
Not eligible
- Delivered videos that meet the specifications in our Terms.
- Partially used credit packs beyond the 14-day window.
- Credits that have expired (12 months after purchase).
How to request a refund
Email [email protected] with your order ID or purchase date. We respond within 2 business days.